COVID- 19 Precautions - March 15, 2022 Update

As the pandemic continues and evolves we find it helps to update our policies from time to time. The biggest new today is that our waiting rooms are now open. We are so happy you can come in to use the restroom, get settled, and have a drink of water again before sessions if you choose!

As usual, we are proceeding with lots of care and caution in the ongoing pandemic. The health and safety of our clients, ourselves, and our families are of utmost importance. Because of our clients’ diligence and communication, we are able to stay open and continue serving our community. Thank you for your patience, kindness, and flexibility as we all navigate the best path forward safely.

At this time, we are observing the following best practices in our healthcare setting. If you cannot meet these requirements we offer virtual sessions.

- At in-person sessions, clients and therapists must wear masks for their full sessions. There are currently no exceptions to this rule. If you cannot wear a mask for medical reasons we can accommodate you with a virtual session, but we cannot see you in-person. We have seen the mask requirements lifted for vaccinated people in many settings, but we will continue to require all clients and therapists (vaccinated or unvaccinated) to wear masks during their full session. Massage therapy is a close contact personal service and we serve both healthy and high-risk populations who are both vaccinated and unvaccinated. At this time, the best practice in our healthcare setting is to continue to all wear our masks.

• Clients report disposable surgical masks are the most comfortable to wear when receiving massage.

- You agree not to present for in-person services or to allow us into your home if you have a fever, shortness of breath, coughing, or other symptoms associated with COVID-19 or another illness or:

• if you are concerned about an exposure you had during travel or at a large event and feel uncomfortable receiving massage.

• if you are unvaccinated and have been exposed to a person who is showing signs of infection or has a confirmed case of COVID-19 within the last 10 days.

Please follow all CDC guidelines for exposure, quarantine, and isolation when considering keeping or canceling your session. If you do not follow these guidelines your therapist may refuse services and cancel the session.

- Our waiting rooms are now open. If you prefer to wait outside or in your car please text your massage therapist at the time of your session to let them know you are ready.

- We will have contactless payment options available.

- We will be using meticulous hand-washing before, during, and after each session as well as disinfecting the massage table, tools, and all contact surfaces with an EPA-approved product for emerging viral pathogens expected to be effective against COVID-19.

- The 48 cancellation policy is still in effect with the exception of illness and in particular, exposure to or illness from SARs-COV-2 (COVID-19). There is never a charge when you cancel even a few hours before your session if you are unwell. If you choose to come to your session while you are sick the therapist may refuse services and you will be responsible for the full cost of your session.

To learn about how we navigated closures and re-opening please read our blogs from 2020: COVID-19 Update: Here’s How We Return to In-Person Massage Therapy and COVID-19 Update: Office Will Re-Open Mid May.

For more resources about COVID-19 including Boulder County information and easily digestible trusted resources on COVID-19 and Pregnancy please visit our Client Resource page and scroll to the bottom.

We appreciate your continued support for the care and communication it takes to keep us all safe at this time.

Thank you!

the Mountain Mama Massage team